I CURRENTLY OFFER 3 METHODS OF TRANSPORT AND DELIVERY. THESE OPTIONS ARE AS FOLLOWS:

1. SPECIALIST ART COURIER

Due to the fragile nature of my artwork, this method (along with local pickup) of delivery is the safest option to ensure your new piece of taxidermy arrives undamaged. I use Aardvark Art Services Ltd. who are specialists in moving fine art and take extreme care whilst handling fragile packages. 

Delivery times vary depending what part of the UK you live in. Please get in touch with your delivery address for an estimate timescale.

For international shipping using this method, another courier by the name of Anglo Pacific Ltd. will be used. Quotes will be priced per delivery, so please get in touch to arrange if you are outside of the UK.

2. ROYAL MAIL/PARCELFORCE

All items using this delivery method aim to be sent out within 48 hours of purchase on a working week day (Monday – Friday).

Items sent via this method will be with the Royal Mail First Class Signed For by default, which provides proof of postage for peace of mind. This service typically takes 1-2 days to arrive within the U.K, but please allow 7 working days before getting in touch. You will be provided with a tracking code via email.

I meticulously package all artworks with upmost care prior to shipping to reduce the risk of damage during transit. Please take in to account that I cannot be held responsible for damage during transit using this method of delivery.

For some parcels that fall outside the Royal Mail size specifications and for items being shipped overseas using this method, Parcelforce will be used. This is a courier company in partnership with Royal Mail.

3. LOCAL PICKUP

Please feel free to pick up items directly from me. If you select this option at the checkout, I will be in touch shortly after to arrange a date for collection that suits you.

RETURNS & REFUNDS

Due to the bespoke nature of the products, House of Felts unfortunately does not accept returns, unless you believe you have received the wrong item.

Products are always described and photographed to the best and true representations of themselves possible. If you have any problems with your item once you have received it, I will always do what I can to resolve the issue. If you have any queries about your order, or in general, please don’t hesitate to get in touch.

HOW ARE THEY PACKAGED?

As mentioned previously, the artworks are rather fragile. With all methods of delivery, I use strong, double walled cardboard boxes that are sometimes modified to suit the size of the piece. Each piece is firmly secured to the bottom of the cardboard box using wire and/or hot glue, to ensure it won’t move around during transit.

It goes without saying that I plaster the exterior of the box with ‘THIS WAY UP’ and ‘FRAGILE’ stickers.